Effective Date: [29/12/2025]

Zed Care (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Zed Care mobile application and related services (collectively, the “App”).

By using the Zed Care App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
2. Personal Information

We may collect the following personal details:

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Address
• Identification details (where required for healthcare services)

1. Health and Medical Information (Sensitive Data)

To provide telehealth services, we collect and process sensitive health data, including:

• Symptoms and medical complaints
• Consultation details and medical history
• Diagnoses provided by licensed doctors
• Digital medical prescriptions
• Lab test prescriptions and diagnostic requests
• Lab reports and medical reports
• Medical certificates
• Treatment plans and follow-up notes

1. Appointment & Service Data

• Doctor appointment bookings
• Consultation timestamps
• Medicine orders and delivery details
• Lab test bookings and home sample collection details

1. Technical & Usage Information

• Device information (device type, OS version)
• App usage data
• IP address
• Log data for security and troubleshooting

2. How We Use Your Information

We use your information to:

• Provide telemedicine consultations with licensed doctors
• Issue digital prescriptions and lab test requests
• Facilitate medicine ordering and home delivery
• Arrange lab test bookings and home sample collection
• Upload and store lab reports securely
• Issue medical certificates when applicable
• Maintain medical records for continuity of care
• Communicate appointment reminders and service updates
• Improve app performance and user experience
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal or health data.

Your information may be shared only when necessary, including with:

• Licensed doctors providing consultations
• Diagnostic laboratories for test processing and reports
• Pharmacy partners for medicine fulfillment and delivery
• Authorized service providers supporting app operations
• Legal or regulatory authorities when required by law

All partners are required to maintain confidentiality and data security.

4. Data Security

We take reasonable technical and organizational measures to protect your information, including:

• Secure servers
• Encrypted data transmission (HTTPS/SSL)
• Restricted access to sensitive health data
• Access controls for authorized personnel only

Despite our efforts, no method of transmission or storage is 100% secure. We continuously improve our safeguards to protect your data.

5. Data Retention

We retain your personal and medical data only for as long as necessary to:

• Provide healthcare services
• Meet legal, medical, and regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

6. User Rights and Choices

You have the right to:

• Access your personal and medical data
• Update or correct your information
• Request deletion of your account and associated data (subject to legal retention requirements)
• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

7. Consent for Health Data

By using the Zed Care App and booking consultations, you provide explicit consent for the collection, processing, and sharing of your health data solely for the purpose of delivering healthcare services.

8. Children’s Privacy

Zed Care services are intended for use by adults. For minors, healthcare services must be accessed with the involvement and consent of a parent or legal guardian.

9. Third-Party Links and Services

The App may contain links to third-party services (labs, pharmacies, payment providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the App constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

Zed Care
Website: https://shifaaljazeerauae.com/
Email: support@zedpharmauae.com
Location: Behind China Mall, Jurf-1, Ajman – UAE